Stephen is the General Manager at SERVPRO of LBL North. He has a BS in Ag Business from Murray State University. Before joining the team, he was a firefighter here in his hometown of Paris, TN and owned a concrete company. He is the father to 3 daughters and a son. Stephen and his family live on a farm just 12 miles from Paris, TN. Stephen has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):
Water Removal Technician (WRT)
Applied Structural Drying Technician (ASD)
Commercial Drying Specialist (CDS)
Lead Safe Certified Renovator (RRP)
Erica is the Office Manager at SERVPRO of LBL North. She has 11 years of experience in the insurance industry in both sales and claim handling. Erica also has a BS in Education from Lambuth University in Jackson, TN. She is the mother to 2 daughters and a son and the bonus mom to another daughter. She and her husband, Stephen, live on a farm just 12 miles outside of Paris, TN. She currently has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):
Water Removal Technician (WRT)
Debra has been a part of our team as an Administrative Assistant since July 2017. She comes to SERVPRO from State Farm Insurance where she has 11 years of experience in claims and 13 years of experience in the Agency Field Office. She retired from State Farm in 2013. She is the mother of 2 daughters and the bonus mom to 3 sons and another daughter. She and her husband Jim live in Obion County where Jim is a building inspector for Union City, TN.
Keith Balmer serves as the Construction Manager for the franchises of SERVPRO of LBL North, as well as the SERVPRO of LBL South. Keith has many years in the construction industry. He and his wife Tena reside in Paris, Tennessee.
Randall Cox serves as our Production Manager, with over 9+ years in the restoration industry. Randall is a graduate of Henry County High School in Paris, Tennessee. Randall holds the following IICRC certifications:
Water Damage Restoration (WRT)
Advanced Structural Drying (ASD)
Applied Microbial Remediation (AMRT)
Johnny Watts serves as a Crew Chief for the SERVPRO of LBL North and SERVPRO of LBL South franchises. Johnny is WRT certified and has several years in the restoration industry.
Troy Dinwiddie serves as a Crew Chief for the SERVPRO of LBL North and SERVPRO of LBL South franchises. Troy is WRT certified and has held various roles within the restoration industry.
Mr. Ricky Wofford serves as the Shop Manager for both the SERVPRO of LBL North, and SERVPRO of LBL South franchises. Mr. Ricky and his wife reside in Paris, Tennessee.
Maggie Wallace is a Production Technician for SERVPRO of LBL North, and specializes in Residential/Commercial cleaning, as well as Content Pack In, Cleaning, and Pack Out. Maggie is a native of Paris, Tennessee.
Ted Clark serves as a Production Technician for the SERVPRO of LBL North franchise. Ted and his family reside in Paris, Tennessee.
Heather Cox is the Job File Coordinator for the SERVPRO of LBL North and SERVPRO of LBL South franchises. Heather is the wife of Crew Chief Randall Cox, and has worked three years in the restoration industry, and over a decade in the insurance/finance industry. Heather and Randall reside in McKenzie, Tennessee.
Josh Underwood is part of our Construction Division, and has worked for SERVPRO for several years. He is WRT Certified, and resides in Paris, TN.
Megan serves as the Sales and Marketing Representative (SMR) for the LBL North territory. Megan is a graduate of Murray State University and resides in Hazel, Ky.
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