Recent Posts

What To Do About Frozen Pipes

1/14/2022 (Permalink)

To keep pipes from freezing on an outside wall:

1. Let hot and cold water trickle or drip at night from a faucet.

2. Open cabinet doors to allow more heat to get to un-insulated pipes under a sink or near an outer wall.

3. Make sure heat is left on and set no lower than 55 degrees.

4. If you plan to be away: (1) Have someone check your house daily to make sure the heat is still on to prevent freezing, or (2) drain and shut off the water system (except indoor sprinkler systems).

If Pipes Freeze:

1. Make sure you and your family knows how to shut off the water, in case pipes burst.

2. NEVER try to thaw a pipe with an open flame or torch. Use a hair dryer instead.

3. Always be careful of the potential for electric shock in and around standing water.

Customer Service and the SERVPRO of LBL North Promise

1/14/2022 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Customer Service and the SERVPRO of LBL North Promise

1/14/2022 (Permalink)

Customer Satisfaction and the SERVPRO Promise

Unfortunately, we live in a day and time where convenience seems to trump good old-fashioned customer service. With most organizations, you can either have one, or the other. You can have quick service, get the job done, but it comes with an often times rude, or other individual with less than a desirable personality. However, having both convenience and high-quality customer service is not necessarily a thing of the past. At SERVPRO of LBL North, we embody and strive for providing both of these key elements.

When we arrive at your residence or business, we want to see the issue from your perspective. How will this incident affect you from the time we begin the drying or restoration process to the time we conduct our final clean up. To us, you are not just another customer. We love meeting new people, learning a little about you, and providing you with such a good quality service that we become your “go-to” anytime disaster strikes your home.

In the end, we understand that a happy customer is our greatest asset. If our service does not meet 5-Star expectations, give us the opportunity to make it right. SERVPRO of LBL North is here for you in your time of need. Call our office at (270) 753-1160 and let us know how we can better serve you!

Damage Doesn't Stand A Chance

1/14/2022 (Permalink)

At SERVPRO of LBL North, we take pride in our work. When you call us, we are here to help. Not just to come clean your home, property, or business, but to get the job done and get it done right. We have just the right people and just the right equipment to come and assess the damage, whether it be fire, water, mold, or another, provide you with a reasonable price that fits you and your situation, get to work, and make sure the work is done quickly, efficiently, and as professionally as possible because we are not just a restoration company. We are a company for the people. We want you and your families to be 100% satisfied with the job we do. We will do whatever it takes to assure that you and your property are well taken care of when we are on the job. Your possessions will be cared for and treated just the way we would want our things taken care of. Whatever the damage and severity may be, SERVPRO has exactly what you need for restoration, clean-up, reconstruction, etc. From our friendly office staff to our wonderful work crew, our people are your people for all of your restoration needs. We can get the job done, "Like it never even happened." Call us today at (270) 753-1160 to get started.

Making A Plan

11/2/2021 (Permalink)

One of the biggest mistakes any family can make is failing to anticipate disaster striking home. Home fires, floods, lightning strikes, earthquakes, tornadoes, etc., all can happen and often with very little warning. SERVPRO of LBL North is taking the initiative in its region to ensure the communities it serves are aware of the importance of planning properly. Taking some tips from Ready.gov, we would like to share some of those tips to our SERVPRO community.

  1. Receiving Warnings: In the present day, most people have at minimum one smartphone in the home. However, if these smartphones are on silent, vibrate, or are powered down, how else will you receive notice of danger, be it weather or otherwise. Do you have carbon monoxide or smoke detectors in the home? Are the batteries changed routinely? If not, it may be worth your while to either install these devices, or set up a schedule to begin replacing these batteries at the minimum twice annually.
  2. Shelter Plan: In the event your home suffers a disaster, which makes living in it temporarily impossible, or dangerous to your health, where will you go? In some cases, your insurance policy may contain provisions which will cover temporary lodging in a local hotel. Perhaps you could make emergency arrangements with a family member, or a neighbor. A shelter plan absolutely MUST be part of your contingency, and all members of the household should know this plan.
  3. Where to Go: In the event of a fire, earthquake, tornado strike, etc., where your home is affected while you and your loved ones are in it, a plan should be made as to where to assemble should everyone need to quickly evacuate the home. Perhaps at the end of the driveway, the mailbox, the neighbors house. These are just some examples of where families could agree to meet in the rare event of a disaster strike. Make sure everyone knows the route to get to the assembly point, and that it is one that is familiar to all members of the household.
  4. Communication Plan: In this day and age where families are constantly on the go, there is a chance that when disaster strikes some members of the household may not be home. Consider a communication plan that everyone agrees on, and that everyone is aware of that resides within the home. It is also important that immediate family members outside of the home, or neighbors should be included on this emergency plan. In the event an emergency strikes the home, the communication plan should be implemented immediately, with detailed instructions provided as to the 1) the type of disaster, 2) where the family will stay in the event the residence is uninhabitable or a danger to enter, 3) any additional instructions necessary.

These emergency plans should be communicated and discussed with all members of the family, even the little ones, especially since a fire or other emergency could leave the little ones separated from the rest of the family during the event. Find creative ways to share fire safety, earthquake and other natural disaster drills with the little ones and rehearse those on a routine basis. More information can be found by visiting the resources provided below.

Lastly, allow SERVPRO of LBL North to come out and provide to you a free Emergency Readiness Plan (ERP) which we will keep on file in the event disaster strikes your home. This will enable the insurance company, SERVPRO, and other entities that will respond to the scene to quickly assess the important components, and begin to restore your home back “Like it never even happened.”

Resources:

Department of Homeland Security Ready.gov Website

Department of Homeland Security Ready Kids Website

Fire Caution For Cold Weather

11/2/2021 (Permalink)

November 2, 2021

With more heating appliances and equipment running to keep our homes comfortable and systems running smoothly during the cold months, the risk of a house fire increases dramatically.

 Causes
1. Heating System - Whether you heat your home with a wood/pellet stove or oil/gas/propane furnace, a breakdown in safety equipment or poor user maintenance can lead to a fire. Do not plug space heaters into power strips and be sure heaters are on stable, level ground.

 2. Cooking - The top cause of house fires in the United States is cooking. Colder weather brings us indoors to cook, and some of the best meals for the winter are slow-cooked, which means your stove and other appliances are plugged in and working for longer periods of time. Inspect all appliances for broken wires and other defective material. Never leave food cooking on a stove top unattended, especially if cooking with any kind of grease. If you use your grill to cook outside in the winter, be sure it is located away from the house with proper ventilation for smoke and heat.

 3. Smoking - If you smoke, consider smoking outside, but remember to properly dispose of your ashes. Do not simply flick them on the ground, which could be dry, and paired with a strong wind, primed to start a major fire. Do not smoke around oxygen tanks or combustible material in garages and sheds.

 4. Electrical - Winter means holidays, and holidays mean decorations – do not overload outlets or daisy-chain power strips, and do not leave decorations plugged in when you are not home or are asleep. Inspect all lights before putting them on your trees and homes, and be sure you are using the appropriate cord for indoor/outdoor use. Never leave candles burning unattended or where pets and children can knock them over.

Although we hope you and your love ones remain safe this winter, if your home becomes affected by a fire, please call SERVPRO of LBL North at 270-753-1160.

Storm Preparedness

11/2/2021 (Permalink)

November 2, 2021

Storm Preparedness

Kentucky residents are beginning to enter into the winter storm season. According to the Weather Channel, the percentage of severe weather which includes tornadic weather begins to rapidly increase in December. Given the warmer Winter season we have underwent thus far, it is expected to see an increase in severe weather earlier in the year. Severe weather could include excessive rain/floods, straight line winds, hail, and of course, tornadoes. Are you and your family prepared? Here are a few helpful tips from the National Weather Service:

  • BE READY – If you do not have a weather radio in the home, these can be purchased for a reasonable cost at just about any local convenience store or online. It needs to be NOAA certified, and you will need to identify which specific band/frequency to set it to in the event it does not set itself automatically. You can find those HERE, and then identify the frequency for your area, then set your radio accordingly. Make sure the weather radio can both plug in, and operate on some other form of alternative source (batteries, solar, or crank).
  • SIGN UP FOR NOTIFICATIONS: Various apps on your Android or Apple phone can alert you to disaster, and guide you once the disaster has concluded. Make sure to have some means of reaching the outside world in the event disaster strikes.
  • COMMUNICATION PLAN: In the event you must evacuate your home, or disaster strikes when the family is separated, have a plan for notifying members who reside in the home, as well as other members of concern (immediate family, co-workers, etc.)
  • REHEARSE THE PLAN: Run through the communication plan, and overall disaster plan routinely with all members of the household. The plan of action should be second nature in the rare event emergency strikes.
  • HELP WHERE HELP IS NEEDED: Once you have secured your home and family, check with neighbors to see if help is needed. Contact emergency services if help is required.

Other helpful tips include making sure your insurance documents, identification, credit card/banking information is all saved digitally in the event your home is destroyed. The more prepared you are, the faster the claims adjuster can work with you to repair/rebuild your home.

SERVPRO of LBL North is an expert in helping make these preparations. Contact the office at (270) 753-1160 and ask to meet with a SERVPRO representative at your home or business to begin building your Emergency Readiness Plan (ERP).

Resources for Additional Information:

National Weather Service Safety Tips

National Oceanic and Atmospheric Administration (NOAA) Radio Frequency Finder

Water Damage- We Have You Covered

11/2/2021 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of LBL North provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of LBL North arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 270-753-1160

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of LBL North

SERVPRO of LBL North specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Preventing Space Heater Damage

11/2/2021 (Permalink)

Approximately 25,000 house fires every year are attributed to space heaters. User error is the primary cause, although heaters without essential safety features may malfunction and pose a fire risk. Here are five ways that you can prevent a burned space heater from starting a fire in your home.

1. Keep a minimum of three feet between space heaters and combustibles. Combustibles include bedding, curtains, and upholstered furniture. You should also only operate a space heater on a hard, level, non-flammable surface.

2. Don't operate heaters unattended around pets or kids. Children, cats, and dogs don't understand the principles of fire safety.

3. Purchase a space heater with safety features. One of the best ways to prevent a burned space heater is to purchase a model that automatically shuts off when it overheats. Check the model you are considering for a safety certification label, ground fault circuit interrupter plug, and a sturdy cord that is at least six feet long. Make sure the heater has all of the features you need to stay warm while running a very low risk of fire.

4. Turn off or unplug heaters when not in use. This can reduce the risk of a fire starting when you are elsewhere in your home or away from home.

5. Avoid plugging other electronics into the same outlet as a space heater. You should also never use an extension cord, as this equipment heightens the overheating risk.

Your heater can only work as designed if it is kept in working condition. You may need to regularly clean the filter on your space heater to prevent it from overheating. In addition to following these steps, you should also test the smoke alarms in your home and replace batteries or damaged units. If a burned space heater does cause a fire, contact a smoke cleanup service in Western, Kentucky.

For more information, please visit us at http://www.SERVPROmurraybentoncadizprinceton.com/.

Diverting Water Away From Your Home

11/2/2021 (Permalink)

November 2, 2021

Rain, Rain, Go Away!

“Home is where love resides, memories are made, friends and family belong, and laughter never ends.” We all want to ensure that our houses will be home to ourselves and our family for many years. The thought of water flooding the home, foundation damage, soil erosion and grass deterioration are all nightmares that we hear of all too often. Although we hope these things never happen, there are ways to help avoid these nightmares. The ability to draw water away from your home could save you time, money, and heartache during the next rainstorm and in the long run prevent expensive foundation repair or other associated issues. If water builds up around the foundation of the house, it can allow for the water to seep into walls, which can cause moisture, as well as mold to begin intruding into your home.

Below we have provided four ways to draw water away from your home…

  1. Install a Rain Gutter System: North Dakota State University Extension Service has conducted research on this topic, and they found “that 1 inch of water on 1,000 square feet of roof translates to 620 gallons of water”. Slanted roofs cause the water to run off, but without a gutter system the water will begin to pool around the base of the house. “Environmental Protection Agency (EPA) recommends using an extended rain spout of at least 5 feet at the end of the downspout” this allows for enough distance for the water to be discarded away from the house.
  2. Create A Barrier: Over time your soil is altered by the runoff of water from the roof of your house. This leads to the soil moving and creating those unwanted pools of water that build up around your house. It is suggested to “rebuild” the soil around your house to redirect the runoff water. In an article in the "Chicago Tribune" they suggest “building a slope of topsoil or crushed stone that extends from the home 2 to 3 feet. As well as the NDSU Extension Service suggests that the slopes be 1 inch higher per every foot in length.
  3. Dig A Trench: Once the water is carried away from the house, then it is important to get rid of the water before it ventures back towards your house. One of the ways to do this is to build a trench. The trench is suggested to be 3 to 4 ft deep, and 2 to 3 ft across by an article in “Chicago Tribune”. The trench should be in the lowest part of the property and in a U-shape. Place filter fabric on the high end to filter out the dirt and silt, as well as fill the trench with gravel or crushed rock.
  4. Build A Dry Well: If yards are small and easily hold water, the gutters and barriers may not be enough to get rid of water. A dry wall may need to be installed to get rid of standing water that threatens your home. Dry Wells are holes in the ground that are filled with gravel or crushed rock that are 3 to 4 ft wide and 5 to 6 ft deep. These allow for a slow transfer of water to the ground.

Although these seem like time consuming ideas, they can ultimately save you from the nightmares of water damage. If you have questions about the preventative actions check out the link below. Also, if you have any further questions or damage has already begun, please contact SERVPRO of LBL North at (270) 753-1160.

Resources:

Drawing Water Away From The House